This report discusses the communication issues that labour market players have with each other and delves into how these can inhibit the efficient matching of people with jobs and vice versa. It finds that poor communication leads to skills mismatches, a lack of understanding among employers of the skills needed for certain jobs, and outdated learning programs.

The authors propose a competency-based system as a solution. Competencies—defined by the authors as the demonstrated ability to apply skills, knowledge and other attributes in a particular job to achieve a particular outcome—are seen as the appropriate signals required to match skills with jobs. These can be used for hiring, in learning programs, and by credentialling organizations.

This research dives into the idea of a competency-based system and explores the different issues that can be addressed using a more granular approach to matching people with jobs.

The report concludes with recommendations for policy-makers, employers and learning providers.