This report identifies the trends, challenges and strategies associated with adopting hybrid work and investigates the changing skill requirements for frontline employees and managers in hybrid workplaces.

Spanning various sectors in the knowledge economy, the study documents and evaluates the hybrid work experiences of executive-level leaders in Canada. The data were used to determine common themes, trends and recommendations related to skill development and hybrid work practices.

The research points to employers’ concerns about the influence of hybrid work on workplace culture and how it can reduce or intensify challenges for equity-deserving employees.

The report concludes that there is no one-size-fits-all approach to hybrid work and underscores the continuous adaptation and learning required by employers to successfully navigate hybrid work and remain competitive when it comes to recruiting and retaining talent. It stresses the need for employers to foster employee engagement, maximize job flexibility, and invest in new forms of employee skill training and development, including developing social and emotional skills to support employees in hybrid work arrangements.